If I received an email about a login from a new device, but have not been logging in from a new device
When your browser is updated, the next login will be considered as a login from a new device. As the result, you will receive the following email:
A login into your account was detected from:
• IP address: ************
• location: ************
• User agent: Browser, Device, Version
We kindly advice you to check your IP address using external services.
If IP address from an email matches your IP address, then there is nothing to worry about.
Otherwise, please contact us at firstname.lastname@example.org immediately.
2FA Reset Instruction
To restore access to your account, please send us a photo of you holding both simultaneously your passport and letter with the date, your signature and the following request to reset the 2FA associated with your account:
“I, ‘name’, would like to reset 2FA for the user ‘email’ associated with the company ‘name of the company’.”
After we receive the mentioned photo, we will reset your 2FA and will notify you about that. During your next login, you will be asked to enable 2FA. Please follow the instructions shown on the screen and do not forget to save the secret code for a simpler restore procedure next time.
For video-instructions on our Youtube channel, please follow the link below: