How can we help?

If I received an email about a login from a new device, but have not been logging in from a new device

When your browser is updated, the next login will be considered as a login from a new device. As the result, you will receive the following email:


A login into your account was detected from:
• IP address: ************
• location: ************
• User agent: Browser, Device, Version


We kindly advice you to check your IP address using external services.

If IP address from an email matches your IP address, then there is nothing to worry about.

Otherwise, please contact us at support@altpay.uk immediately.