Become a part of AltPay's team
The team is always welcome to collaborations with energetic and innovative partners. To enlarge the valuable clients’ base, as well as to introduce new products and services.
A bit about AltPay
The AltPay team consists of highly competent and skilled employees.
Our mission
The idea of AltPay is simple – make life easier for regular bank users. That is exactly why e-money institutions and digital banks are conquering the present financial scene. AltPay is designed to take away the hurdles of traditional banking and provide a focused product that will serve the primary needs of people and commercially savvy entrepreneurs.
How we work
Lengthy and complicated account opening process, tons of paperwork, large fees and constantly increasing barriers to entry in terms of account balance maintenance and average turnover – all of these factors are taking away what is most important in financial life – time and money.
Our team
Our team is your team. When your mission is to be better, faster, and smarter, you need the best people to drive your company forward. You need people who can create fast and reliable funds flow that aligns with business goals, who can infuse their expertise into groundbreaking financial technologies, and who can analyze data to optimize every tactic along the way. You need AltPay.
Find out our benefits
Flexible working hours
Our priority is the quality of work and the result, so you can choose the time of work that is convenient for you and your team.
Remote work
Flexible working between the office and home, some vacancies will allow you to work fully remote.
Competitive salary
We offer pay increase based on the growth of your responsibilities, professional experience, and skills.
Holiday
We offer 28 days of holiday a year, plus bank holidays.
Team & Community
We are a team of forward-thinking and passionate people who are personally and professionally invested in our mission.
Career development
You will have the ability to gain professional experience at one of Europe’s financial technologies start-up.
Open vacancies
Showing 1 roles
Customer support specialist
- Customer support
- Full-Time
- Riga, Latvia
AltPay LTD is an online banking service provider for both individual and business customers. Our mission is to enable people and businesses to handle financial transactions by offering seamless, secure, and efficient online banking solutions. We’re looking for a passionate and dedicated Technical Support Specialist to join our team and ensure that our customers continue to receive best-in-class service.
Role Overview:
As a Technical Support Specialist at AltPay LTD, you will be responsible for providing first-line technical support to our customers. You will troubleshoot and resolve technical issues related to our online banking services for both web and mobile versions of AltPay, ensuring customer satisfaction and contributing to the improvement of our support processes. You will collaborate closely with other departments, such product development, compliance and account management.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to AltPay’s online banking platform via Freshdesk ticketing system and Freshchat.
- Diagnose and troubleshoot customer technical issues, ensuring swift resolution or proper escalation to higher support levels.
- Work closely with the development and engineering teams to identify, report, and resolve recurring technical issues.
- Assist in creating and updating self-help resources such as FAQs, how-to guides, and support articles.
- Stay up-to-date on AltPay’s product updates, features, and enhancements to effectively assist customers.
Requirements:
- At least 1 year of experience in a technical support role, preferably within the fintech, banking, SaaS, telecom industries.
- At least B1 level of English. All customer communication is in English.
- Strong troubleshooting and problem-solving skills with the ability to explain technical issues to non-technical users.
- Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Knowledge of support ticketing systems and remote support tools like Freshdesk, Zendesk, Intercom or their alternatives
- Ability to collaborate with cross-functional teams to ensure efficient problem resolution.
Preferred Qualifications: - Experience supporting financial or banking software.
- Understanding of banking regulations and compliance.
Why Work at AltPay LTD?
- Opportunity to work in a growing fintech company
- Flexible working arrangements (remote/hybrid).
- Health insurance after probation
- English language courses