To restore access to your account, please send us a photo of you holding both simultaneously your passport and letter with the date, your signature and the following request to reset the 2FA associated with your account:
“I, ‘name’, would like to reset 2FA for the user ‘email’ associated with the company ‘name of the company’.”
After we receive the mentioned photo, we will reset your 2FA and will notify you about that. During your next login, you will be asked to enable 2FA. Please follow the instructions shown on the screen and do not forget to save the secret code for a simpler restore procedure next time.
For video-instructions on our Youtube channel, please follow the link below: