How can we help?

What if I want to cancel the payment?

After a payment is created, our Payments Department will have to approve the payment. Hence, the payment cancellation procedure differs depending on the payment status.

If your payment has not yet been completed, please enter the payment you would like to cancel and and on the bottom press “Cancel payment”.

If your payment has already been completed, please send us a free-form request mentioning payment details to support@altpay.uk .