How can we help?

How to make a payment?

We have several options where a new payment can be made from:

  1. When you are on our Dashboard, you will see “Make payment” button in the top left corner.
  2. If you go to the Wallets section, you can either click on the wallet and find “Make payment” in the top left corner or simply navigate on the wallet and press Make payment.
  3. Finally, you can go to the Beneficiaries section, navigate on beneficiary you want to pay, and press “Pay”.

After that, the new window will pop-up. Depending on the method you used to open “Make payment”, the wallet and beneficiary fields can be auto filled. Next, please enter the amount you want to pay, type in the reference to the payment for information purposes and press “Next”. Please bear in mind that you will be obliged to attach supporting document(s) if the payment is more or equal to 10000.00.

Finally, please review the information you have entered. When you are sure that all the details are correct, please create a payment and sign it later or create and sign the payment immediately with the 2FA code.