How can we help?

I do not have access to the mobile number that is linked to the card, what should I do?

If you lost the access to your mobile number which was linked to the card, please send us a photo of you holding both simultaneously your passport and letter with the date, your signature and the following request to change the mobile number associated with your account:

“I, ‘name’, would like to change the mobile number of the main user from ‘old phone number’ to ‘new phone number’ .”

After we receive the mentioned photo, we will change your mobile number and will notify you about that.