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What to do if my card is lost or stolen?

First of all, you need to block it immediately. Please go to your “Wallets”, choose the card’s wallet and point the mouse cursor on your lost/stolen card. Then press “Freeze card” to block it temporarily, or press “Manage card” to close your card permanently with the “Close card” button. Please, enter your 2FA Code in a popup window to confirm.

You can unfreeze the card at any time, just tap “Unfreeze card” and enter your 2FA Code.