How can we help?

Where to find payment confirmation

First of all, please bear in mind that the payment confirmation is available only when the payment has the status “Completed”.

If you would like to obtain a payment confirmation, you can find the corresponding payment either in the Transactions section or inside the wallet of the corresponding currency. Please click on the payment you would like to cancel. The new window will pop-up, on the bottom press “Get payment confirmation”. After that, it will be downloaded into your device. If that does not happen, please check the settings of your browser, and allow downloads from our website.