How to download an account statement?
Please go to the Transactions section, select the corresponding wallet, choose the type of card (Debit or Credit), choose if you want to include fees or not, set ‘Date From’ and ‘Date To’, press “Export to” and choose the required format (pdf, csv, xml). The statement will be opened in a new window and you will be able to download it.
Adding a new user
Please log in to your internet bank, go to Settings, then go to Account Users, press Add Users, enter required data and choose corresponding Access Options. After that, complete user creation with the two-factor authentication. Finally, press Save.
For video-instructions on our Youtube channel, please follow the link below:
Change of director - procedure
Please be informed that it is your responsibility to inform us regarding the change of director or UBO (Ultimate Beneficial Owner). If the change of director takes place, please provide the following information and documents regarding new director or UBO:
- Legal rationale of the change ;
- ID/passport ;
- Proof of address (not older than 3 months) ;
- Source of funds and business experience (CV, dividends, salary, tax declaration, account statement, etc.) ;
- Phone number ;
- E-mail address.
Additional information might be required at a later stage.
How to perform a currency exchange?
Please go to the Wallets section, enter a corresponding wallet and on the top press “Currency exchange”. In the Currency exchange section, your wallet will be already chosen as the Source wallet. After that, please choose “Target wallet” - the currency you want to exchange to. Then, enter the amount needed to be exchanged. When you enter the amount, the calculations will appear underneath to show you the fee, the amount you exchange, the amount you will receive and the exchange rate. Finally, press “Next” and confirm using the 2FA code.
Where to find payment confirmation
First of all, please bear in mind that the payment confirmation is available only when the payment has the status “Completed”.
If you would like to obtain a payment confirmation, you can find the corresponding payment either in the Transactions section or inside the wallet of the corresponding currency. Please click on the payment you would like to cancel. The new window will pop-up, on the bottom press “Get payment confirmation”. After that, it will be downloaded into your device. If that does not happen, please check the settings of your browser, and allow downloads from our website.
My First Deposit
As your account has two wallets (EUR and GBP) straight after opening, you have a choice of what currency you want to make a first deposit in. However, if you want to make a deposit in another currency, please see How to add a new currency wallet.
If you want to make a deposit in EUR, please jump into How to find my Wallet details?.
For GBP, go into the GBP wallet and press Banking details in the top right corner. You will see three tabs - International DK, International GB and Local.
If you need to receive an international transfer from outside the UK, you can use the banking details located under either the International DK or GB tabs.
To find the Sort Code and Account Number for Faster payments, please see the Local tab.
What is the ability to disable 2FA for?
First of all, please bear in mind that you will not be able to operate in your account without enabling the 2FA.
Hence, you have to disable the 2FA if you would like to change the device used for your Google Authenticator account. For that, please press the small downward arrow next to the company name in the top right corner and press Settings. In the newly opened menu please go to Security, press Disable 2FA, enter your password, enter 2FA code, tick the box after reading the text next to it. Finally, press Disable.
During your next login, you will be asked to enable 2FA. Simply follow the instructions on the screen using your new device.