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Cards

How long do I have to wait for the ordered card: Physical, Virtual and Disposable?

We have two delivery options for the Physical cards: - Standard: performed in 14 working days and free of charge. - Express: takes 3-5 working days and costs 50 EUR. Virtual and Disposable cards appear in your account instantly, straight after the payment.

How many cards can be ordered for one account?

You are allowed to order an unlimited amount of cards for your account.

How to top up my card?

Please go to the Wallets section. Then you need to find the white button “Top up” in the top right corner. After that, choose the Wallet that you would like to use to top up your card wallet and enter the amount that you would like to transfer. Lastly, please press “Transfer”.

How to order a card?

To order a card, you need to login into your account. On the top of the Dashboard, you will see the yellow button “Order a card” - please click on it. In the newly opened window, select an already created wallet for a new card, or create a new one with a custom name. Next, you need to choose the type of card from the following three options: Physical, Virtual or Disposable. If you would like to get a Physical card, you will need to specify your name and surname, contact phone number, delivery address and delivery method. After that, please press “Payment” on the bottom. On the next step, please choose a wallet that will be used to charge you for the card and create a Static password for it according to the requirements stated above the Password field. For a Virtual card, you also should choose a wallet that will be used to charge you for the card and create a Static password for it. For creating a Disposable card you need to repeat the same steps as for a Virtual Card.

Where can I find my card’s PIN code?

First, please follow the “Wallets” section and select the necessary wallet that the card was created for. If your card is activated: Next, point the mouse cursor on your card and select “Card details”. In the newly opened window you will see 3 sections: “Credentials”, “PIN” and “Static password”. To see all the details please click on the yellow button “Show details” and enter your 2FA Code. If it is not activated: Point the mouse cursor on your card and click on the “Show PIN” button. In the newly opened window please enter your 2FA Code from Google Authenticator. Your PIN code will appear in a small window in the center at the bottom of the screen. If you want to hide this popup window - click on it.

How to change my card’s PIN code?

Please note that for the PIN code changing your card must be activated. For card activation instruction, please press here. To change your PIN code, please point mouse cursor on your card, click on the yellow button “Show details” and enter your 2FA Code in the newly opened window. Now, follow the “PIN” section in the “Card details” and enter your new PIN code in the “Change PIN” line. Please note that PIN code must not have all the digits the same. To activate new PIN you need to make any operation at an ATM (e.g. check the balance). Please bear in mind that setting the new PIN code can take up to 5 minutes.

What to do if I forgot my PIN code?

Please point the mouse cursor on your card and click on “Card details”. Then follow the “PIN” section and click on the “Show PIN” button. In the newly opened window please enter your 2FA Code from Google Authenticator and press the “Confirm” button.

How to “Freeze” and “Unfreeze” my card?

To freeze your card, please go to your “Wallets” in the left-hand menu, click on your card’s wallet and point the mouse cursor on the card. Click on “Freeze card” and enter your Two-Factor authorisation code. Now you can find it in the “Blocked” section. To unfreeze your card, you need to choose the “Blocked” section, point the mouse cursor on the card and click on “Unfreeze the card”. Then enter your 2FA Code in a popup window.

What does “Freeze the card” mean?

“Freeze the card” - is a temporary blocking of the card. You cannot pay with a frozen card online, in stores and withdraw cash from it. Compared with a blocked card, a frozen card can be re-activated at any time.

Where can I find a card wallet statement?

In the menu on the left-hand side you need to find the section “Transactions”. There you will see the Wallet-Type-Fees-Date range menu. Please, select the required wallet, payment type, commission availability and the required time period that the statement must cover. Then click on “Export to” and choose the format. Statement will appear in a new tab of your browser where you can download it. If a new tab with a statement does not appear, please click here.

What is the pricing for card payments?

Please find all information about the pricing and fees in the tab “Card fees” on our website by following the link.

I do not have access to the mobile number that is linked to the card, what should I do?

If you lost the access to your mobile number which was linked to the card, please send us a photo of you holding both simultaneously your passport and letter with the date, your signature and the following request to change the mobile number associated with your account: “I, ‘name’, would like to change the mobile number of the main user from ‘old phone number’ to ‘new phone number’ .” After we receive the mentioned photo, we will change your mobile number and will notify you about that.

How to activate my card?

When your card has been dispatched, you will see a notification on it: “Card has been dispatched. Activate card delivered to you”. Please, click on the “Activate card” button and enter the last 4 digits of the card number in the appeared window. Then press the “Confirm” button. Fully activate your card CHIP by making a payment in the Point of Sales. Until then, you can pay online with your card. Please note that to avoid unexpected closure of the card, you need to activate it within 30 days after you ordered it.

What is the static password and what is it used for?

A static password is a password that is used multiple times for authentication sessions. Symbols and their sequence are invented by the user individually. When you come up with a code, make it more intricate to be safe from hacking. Passwords must contain at least 8 characters, include at least one capital letter, one number and a special symbol. Example: qWerty99#!

How to close my card?

Please go to your “Wallets”, choose the card’s wallet and point the mouse cursor on the card. Click on “Manage card” and follow the “Close card” section. Press on the “Close card” button. After that please enter your 2FA Code in a popup window.

What to do if my card is lost or stolen?

First of all, you need to block it immediately. Please go to your “Wallets”, choose the card’s wallet and point the mouse cursor on your lost/stolen card. Then press “Freeze card” to block it temporarily, or press “Manage card” to close your card permanently with the “Close card” button. Please, enter your 2FA Code in a popup window to confirm. You can unfreeze the card at any time, just tap “Unfreeze card” and enter your 2FA Code.

Card limits

By default we have the next limits which you can change: from default minimum to maximum if you need to make a payment in excess of our original minimum. You can get acquainted with them in your bank account. Follow the “Wallets” section. Then to the card wallet and pointing the mouse cursor on the card to find and click on the “Manage card” title. In this menu you can see your limits for Online payments, Purchases, ATM withdrawal and change them. Please note, that we recommend to always keep your card limits on our default suggested minimum to avoid over expenditures.