How to order a card?
To order a card, you need to login into your account. On the top of the Dashboard, you will see the yellow button “Order a card” - please click on it. In the newly opened window, select an already created wallet for a new card, or create a new one with a custom name. Next, you need to choose the type of card from the following three options: Physical, Virtual or Disposable.
If you would like to get a Physical card, you will need to specify your name and surname, contact phone number, delivery address and delivery method. After that, please press “Payment” on the bottom.
On the next step, please choose a wallet that will be used to charge you for the card and create a Static password for it according to the requirements stated above the Password field.
For a Virtual card, you also should choose a wallet that will be used to charge you for the card and create a Static password for it.
For creating a Disposable card you need to repeat the same steps as for a Virtual Card.
I do not have access to the mobile number that is linked to the card, what should I do?
If you lost the access to your mobile number which was linked to the card, please send us a photo of you holding both simultaneously your passport and letter with the date, your signature and the following request to change the mobile number associated with your account:
“I, ‘name’, would like to change the mobile number of the main user from ‘old phone number’ to ‘new phone number’ .”
After we receive the mentioned photo, we will change your mobile number and will notify you about that.
What to do if my card is lost or stolen?
First of all, you need to block it immediately. Please go to your “Wallets”, choose the card’s wallet and point the mouse cursor on your lost/stolen card. Then press “Freeze card” to block it temporarily, or press “Manage card” to close your card permanently with the “Close card” button. Please, enter your 2FA Code in a popup window to confirm.
You can unfreeze the card at any time, just tap “Unfreeze card” and enter your 2FA Code.